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Satisfaction Guaranteed

Not happy with a product? Return it to us.

You may return undamaged items to us postmarked within 45 calendar days of delivery. If the return is not a result of our error, customers will be required to cover shipping cost both ways. Please make sure the item is returned in the original condition, with the original packaging and accessories.

Product Warranty

Unless otherwise noted on the product page, product warranty is 6 months counted from the date of shipment.

Within 3 months from shipment:

Upon returning, defective items are replaced and shipped back to customers for free. Return shipping reimbursement is USD 20 or actual value of regular airmail, whichever is lower.

Afterwards:

Customers may still send defective items back to brandvapors. brandvaporspasses those items back to their manufactures and helps coordinating the repair. Customers are responsible for shipping charges both ways.

Depending on the problem, fees may be assessed by the manufacturers. brandvaporswill contact customers before committing the repairs.

Incorrect Description / Wrong Items Mailed

BrandVapors will exchange the item or fully refund you. Contact us and then ship the products back via the least expensive method, and  covers all return shipping charges.

Due to restrictions imposed by PayPal, BrandVapors is unable to issue refunds 60 days after payments. In such cases, store credits of equivalent value are issued in place of refunds.

An item not as described is defined as either a significant specification is different or the appearance of the primary product is significantly different, compared to those listed on the product page before ordering.